1. Introduction
Royal Orientals is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you shop with us — online or in-store. By using our services, you agree to the terms described below.
2. Information We Collect
We may collect the following information:
- Full name, email address, phone number, and shipping/billing address
- Payment information (processed securely — we do not store card details)
- Order history and product preferences
- Device and browsing data when you visit our website (cookies, IP address)
- Communications you send us via email, WhatsApp, or contact forms
3. How We Use Your Information
Your information is used to:
- Process and fulfill your orders (Stoles, Shawls, Rugs, Jewelry, and all other collections)
- Send order confirmations, shipping updates, and invoices
- Respond to your queries and provide customer support
- Improve our products, services, and website experience
- Send promotional offers and new collection updates (you may opt out anytime)
4. Data Sharing
We do not sell or rent your personal data to third parties. We may share your information with trusted service providers (courier companies, payment gateways) solely to fulfill your order. All third parties are bound by confidentiality agreements.
5. Data Security
We take reasonable measures to protect your data from unauthorized access, loss, or misuse. All transactions are processed through secure, encrypted channels. However, no method of transmission over the internet is 100% secure.
6. Cookies
Our website uses cookies to enhance your browsing experience, remember preferences, and analyze traffic. You may disable cookies in your browser settings; however, some features may not function properly.
7. Your Rights
- Access the personal data we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications at any time
- Withdraw consent where processing is based on consent
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.
