1. Introduction
Royal Orientals is committed to delivering your orders safely and efficiently. This Shipping Policy explains our shipping methods, delivery timelines, and shipping charges for orders placed through our website.
2. Shipping Within Pakistan
We offer shipping across Pakistan through trusted courier partners.
- Free Shipping on all Cash on Delivery (COD) orders of PKR 10,000 or above.
- Free Shipping on all Advance Payment (Bank Transfer) orders, regardless of the order value.
- For COD orders below PKR 10,000, shipping charges may apply and will be shown at checkout.
3. Order Processing
Orders are typically processed within 1–2 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
4. Delivery Time
Estimated delivery times are as follows:
- Major Cities: 2–4 business days
- Other Areas: 3–7 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, or public holidays.
5. Shipping Address
Please ensure that your shipping address, contact number, and recipient details are accurate when placing your order. Royal Orientals is not responsible for delays or failed deliveries resulting from incorrect or incomplete information.
6. Order Tracking
Once your order has been dispatched, tracking details will be provided (where available) so you can monitor the status of your shipment.
7. Damaged or Missing Items
If your order arrives damaged or if any item is missing, please contact our customer support within 48 hours of receiving your order. We will investigate the issue and assist you with an appropriate resolution.
8. Changes to This Shipping Policy
Royal Orientals reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services after such changes constitutes acceptance of the revised policy.
